Mary P’s Training will be receptive to genuine expressions of dissatisfaction and deal with complaints promptly and fairly. Mary P’s Training will learn from complaints and make changes where necessary and promote equality and diversity throughout their delivery of apprenticeships. Where possible, Mary P’s Training will always aim to resolve straightforward issues as quickly as possible without the need for a formal investigation.
How to Complain
All complaints must be made in writing (following the Whistle Blowing procedure where necessary) and addressed to Vikki Brannagan, Emma Bridges or Alex Hoskin.
Contact Details:
Vikki Brannagan- mail@marypsdaynursery.co.uk
Emma Bridges- training@marypsdaynursery.co.uk
Alex Hoskin- admin@marypsdaynursery.co.uk
Who will investigate?
Complaints will be investigated by the most senior training officer. They will:
- Investigate the complaint themselves
- Speak to any other relevant people and take statements
- Review all evidence
- Investigate
- Inform all parties of the outcome of the investigation
- Take any action as relevant
- Provide a point of appeal for the complainant if dissatisfied with the outcome
What will be investigated?
Mary P’s Training will investigate allegations of:
- unsatisfactory, incompetent, arbitrary, or unfair treatment
- inappropriate practice (please see whistleblowing policy)
- contractual disputes
- allegations regarding unfairness surrounding coursework
Mary P’s Training will not investigate:
- complaints that are being (or have been) considered by a court or similar body
- complaints made more than 3 months after a decision or action
- complaints considered to be fictitious or malicious
What happens next
Individuals should receive acknowledgment of their complaint within 5 working days.
If it is a straightforward issue, which can be resolved without the need for a formal investigation, Mary P’s Training will aim to resolve it as quickly as possible, ordinarily within a matter of days.
If it needs to be investigated, you will receive a summary of your complaint within 10 working days and you will have 5 working days to respond. Investigations should be completed within 25 working days of agreeing a summary of the complaint. A final response should be sent to the complainant within 10 working days of the decision, together with details of any action to be taken.
Mary P’s Training provides hands-on training through apprenticeships and workshops delivered by experienced early years practitioners and assessors.